FAQ

Frequently asked questions

To arrange a quotation for any work or service you require from ”Call For Help” just drop us a line on either +971 58 504 2222. You can also drop us an email on info@callforhelp.ae

ALL of our Quotations are provided FOC (Free of Charge) whether the customer is of an Industrial, Commercial or Domestic nature.

We usually provide Quotations via email if possible, this helps provide security of information and helps reduce confusion, it allows the customer to easily keep the Quotation in there records and helps us reduce our impact on the environment by limiting the amount of paper and ink we use annually.

Start dates for work or services to be carried out by “Call For Help” are discussed at the initial Quotation stage. We record your required start date and when an order is placed for our work or services we will contact you to discuss start dates further. We endeavour to meet our customers start dates at all times but changes do occur from time to time. In the event of a deviation from a required start date we will contact the customer to discuss it further.

We endeavour to complete the work within the amount of Minutes, Hours, Days or even weeks stated on the quotation provided. We do however encounter problems which are unforeseen and aim to provide the customer with as many updates as possible. We do from time to time get let down by suppliers, Contractors (should contractors be used) and also experience acts of GOD which are all out of our control. In line with our aim to provide transparency at all times we will provide you with an answer whether it is good or bad.

Most of the services we provide are paid for immediately after completion of the work. We do from time to time ask for contributory payments throughout the work process to cover on going expenses and to help with cash flow. Customer accounts for Industrial and Commercial clients can also be discussed where we generally offer 30 day nett accounts.

Payments can currently be made using cash, cheque (made payable to Call For Help) or via Bank transfer (Bank details will be shown on the bottom of our invoices). We are also working on taking card payments via a mobile system that our engineers will carry.

Call For Help provide a 24 Hr 365 days a year service.

Here at Call For Help we pride ourselves on providing the customer with a full and comprehensive range of services to give the customer a “single source Maintenance and Repair” solution. We continually update our range of services with new services we bring to the market. However, we are more than happy to discuss any services NOT currently listed that you may require to see if it is possible for us to provide them. Please contact us to discuss further.